We will be closed from 24/12/2018 till 14/01/2019.
If you want to receive your order in December please place it at least on 17/12/2018. Merry Christmas and Happy New Year!
When adding a product to the shopping cart, you will be presented with the available delivery options. Shipping charges are based on the goods' weight and value. Small and inexpensive orders can be sent by Royal mail, while heavier bulk deliveries are sent by a selected carrier. Please be aware that although Royal Mail endeavour to deliver all 1st class items the next day, this is not a guaranteed service. Please contact us should you experience a delay of more than three days past the due delivery date (4 days from the posting date).
For mainland UK, we aim to deliver your items within 7-10 working days.
If this is your first order with us, please ensure that the only address you enter is the credit card billing address. If you have previously placed an order on our website, you can specify an alternative delivery address if your order value is less than £50.
Note: we currently do not deliver any personalised chocolates to addresses outside the UK.
If we are out of stock of an item or there is a problem, we will contact you as soon as possible.
Please note that when several items are ordered they may not all be delivered together.
As soon as your order is shipped, you will receive an email notification with an estimated delivery date.
We are unable to offer a refund or exchange for printed personalised items unless there is an error on our side or a genuine fault with the products. The Distance Selling Regulations Act of 2000 does not apply to personalised goods, because they cannot be resold and therefore do not have to be refunded or replaced.
ANY design, quantity or other order amendments must be submitted in writing and confirmed by us. Whilst we always do our best to accommodate amendments, once the order has been received, we cannot accept responsibility for incorrect details, misspelt words etc.
Damaged, faulty or mis-described items
On upon receipt of your goods from Chocdock Store, please inspect and inform us immediately of any damages, mis-described or missing items within 3 working days.
If you have any problems with your purchase we can offer help and assistance. Please contact us on 020 8539 2983.
If all the items from your order are returned at the same time on the grounds of being faulty or mis-described, we will refund the cost of the order and the delivery charge. Delivery charges will not be refunded if only a part of the order is returned to us (e.g. if you have ordered two items but only return one). If items ordered are parts of a set, you must return all parts in order to qualify for a refund.
Please note refunds are made as soon as possible and in any event within 30 days of your order.