Current processing time is 10-11 working days.
The term Chocdock ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 3, Acacia Business Centre, Howard Road, London, E11 3PJ, UK. Our company registered in England No. 6533364, VAT No. 932 7723 14. The term ‘you’ refers to the user or viewer of our website.
Placing an order
To place an order with us please use the on-line shopping facility or call us on 020 8539 2983 and speak to one of our sales staff to discuss your requirements.
To order goods through the Your Chocolate website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
All products as advertised are at all times subject to availability.
The Company reserves the right to decline service to any company or consumer without stating a reason.
In accordance with the Distance Selling Regulations, the buyer is entitled to return the goods within 7 working days for a refund subject to the conditions described in Shipping & Returns section of our website.
Payments and prices
We accept most major debit/credit cards. We are also pleased to accept payment by cheque or bank transfer. Cheques should be made payable to Chocdock ltd and sent to Chocdock Ltd, Unit 3, Acacia Business Centre, Howard Road, London, E11 3PJ, UK
Your order will only be processed once an authorization code has been received. Cheques and postal orders take a minimum of 5 working days from receipt until payment has cleared, then goods can be released for dispatch.
All credit/debit cardholders are subject to validation checks and authorisation. If the issuer of your payment card refuses to authorise payment to us, we will notify you immediately. We will not be liable for any delay or non-delivery.
All prices are inclusive of VAT at the current rate unless otherwise stated. Prices are subject to change without prior notice at the discretion of the Company. Prices can include the cost of delivery.
In the event a product is listed or quoted at an incorrect price due to an error or a technical fault we reserve the right to refuse any orders listed at the incorrect price. If your credit/debit card has been charged and we subsequently cancel your order, we will immediately issue a refund to your credit/debit card.
Website prices are exclusive to yourchocolate.co.uk and may not be available in our warehouse.
You will own the goods once we have received your payment in full. An invoice is provided with the goods and copies are available at the request.
We take every precaution to protect your information both on-line and off-line. Your privacy is our concern. This web site is fully integrated with PayPal, one of the leading secure payment providers. Sensitive information is only requested on pages that are located on the PayPal secure servers and this information cannot be accessed or viewed by anyone. This means that we at Your Chocolate Store do not see your credit card details at all. Details are not stored on the Internet or on any of our own computers. No PayPal account required to pay for the goods at Your Chocolate store. There is an option to pay via PayPal without creating the account.
All transactions are encrypted using 256 bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using GeoTrust digital certificates.
Despite this attention to security we do understand that some people prefer not to enter their details on-line. If you have such concerns you can pay by alternative methods. Payment by Cheque or Bank Transfer can be chosen at the checkout. In this case, in the order confirmation e-mail you will find a detail instruction how to pay off-line. Please be aware that off-line payments take longer to process.
Return and Cancellation
In accordance with the Distance Selling Regulations, an order can be cancelled in writing within 7 working days from the day of delivery.
We are unable to offer a refund or exchange for printed and personalised items unless we make an error or there is a fault with the goods. The Distance Selling Regulations Act of 2000 does not apply to personalised goods, because they cannot be resold so do not have to be refunded or replaced.
ANY amendments must be submitted in writing, and whilst we will always do our best to accommodate amendments, once your order has been received we cannot accept responsibility for incorrect details, misspelt words etc.
For more information please read Shipping & Returns section of our website.
All offers are limited in supply and we reserve the right to withdraw these at any time.
On-line discount codes cannot be used In-warehouse unless stated.
Discount codes cannot be exchanged for cash or used to purchase gift-vouchers.
Discount codes may not be used in conjunction with other discount codes or offers.
A customer can enter as many Gift Certificates as they want on the checkout payment page or gift-certificate redemption page, and then apply what ever portion of their Gift Certificate Balance to the order.
NOTE: Gift Certificates can also be claimed by using the link provided in the email and logging in to claim the Gift Certificate to add it to their available balance. And then they are free to apply the amount to use against any future order during checkout.
We will always do our utmost to print the colours you specified in the order however since most monitors and printers interpret colours differently, we cannot guarantee and will not be liable in case a colour is not perfectly matched with the original design seen on the screen.
The information contained in this website is for general information purposes only. The information is provided by Chocdock ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Chocdock ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Chocdock ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of Chocdock ltd - © Chocdock ltd 2013. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The trademarks, logos, and service used in the Site are trademarks of their respective owners.